Jesse Samberg

I had the privilege of attending and speaking at a recent shared services breakfast seminar hosted by the National Academy of Public Administration, the Senior Executives Association, and the Shared Services Leadership Coalition.  At a high level, the session covered a shared services governance structure focusing on the voice of the customer, case studies of successful shared services governance structures, the development of service standards for shared services, an

The breakfast included four presentations about different shared services related topics. A review Mick Jagger’s contribution to shared services is described below, following a summary of key points raised at the breakfast.

One way the government can become more efficient and effectively managed is through what we’re calling A Dynamic Shared Service Delivery Model, to show constant change and improvement. Before we dive into the specifics of the shared service model, let’s explore a representative example of the “21^st Century” technology service model.

Shared Service Market Size

The benefits of the space are flexibility, no need to sign a long-term lease, collaboration – people can share ideas with other officemates who may be in a completely different field -- and productivity – being around dynamic and committed workers motivates performance.  Coworking spaces are all over the world.  Picture working in a colorful office with designers and architects at “Patchwork” in Paris or a former Wonder Bread factory with tech startups at “WeWork” locations in the US.  The concept is the same from location to location, but the actual design changes according to the footprin