Digital Modernization for Government: An Implementation Framework

This challenge is compounded when officials seek to create value for the public from digital modernization when those technologies have evolved via different strategies, including “waterfall” approaches that often take longer to implement than “agile” approaches.

Pathways to Trusted Progress with Artificial Intelligence

National governments have created AI-related strategies, frameworks, and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. Specifically, this concerns public trust in AI itself, and trust in government to develop mechanisms to successfully deploy and manage such a powerful technology. These issues cover trust in AI in the context of design, development, deployment, and evaluation of public services and public policy.

Dr. Gregory S. Dawson

Dr. Gregory S. Dawson is Clinical Associate Professor in the School of Accountancy in the W. P. Carey School of Business at Arizona State University. Dr. Dawson was awarded his PhD in Information Systems from the Terry College of Business at the University of Georgia.

A Roadmap for IT Modernization in Government

Professor Dawson’s recommended roadmap is based on research into past experiences in IT modernization at the Federal and State level, as well as in industry. He draws lessons from his research and extensive case interviews with Federal and State Chief Information Officers (CIOs). Using these lessons, the author frames impediments to modernization and risks for agencies that do not modernize, including continued cybersecurity weaknesses.

A Playbook for CIO-Enabled Innovation in the Federal Government

In the federal government, for example, agencies have begun to designate chief technology officers, chief innovation officers, chief data officers, entrepreneurs-in-residence, and similar roles to promote new approaches to innovation. But because many innovations are rooted in the use of technology, agency Chief Information Officers (CIOs) can play a strong role as well. Furthermore, the new Federal Information Technology Acquisition Reform Act creates a statutory requirement for CIOs to help lead agency IT innovation efforts.

Accounting Analytics Professor
Arizona State University
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Dr. Gregory S. Dawson is Clinical Associate Professor in the School of Accountancy in the W. P. Carey School of Business at Arizona State University. Dr. Dawson was awarded his PhD in Information Systems from the Terry College of Business at the University of Georgia.

Prior to becoming an academic, Dr. Dawson was a Partner in the Government Consulting Practice at PricewaterhouseCoopers, joining PwC (formerly Coopers & Lybrand) in the Washington, D.C., office and later relocating to Sacramento, California. Dr. Dawson was a leader in the field of public sector outsourcing as well as information systems implementation. He has worked extensively with the federal government (including Central Intelligence Agency, Department of Defense (Army, Navy, Air Force and Marines), the Federal Deposit Insurance Corporation (FDIC), and the Bureau of the Census, among others) and with a variety of state governments (including Virginia, North Carolina, Pennsylvania, New York, and California). After leaving PwC, Dr. Dawson was a Director at Gartner, working in the state and local government practice.

Dr. Dawson is also the President of the Association for Information Systems Special Interest Group on IS Leadership and co-leads a track on IS leadership at a major IS conference. His research is primarily focused on information systems leadership and innovation in the public sector. His work has been published in a variety of top academic and practitioner journals. His research has been published in Journal of the Association for Information Systems, Decision Support Systems, Organization Science, Journal of Management Information Systems, ACM Transactions on Management Information Systems, Communications of the Association for Information Systems, InformationWeek and numerous Brookings Institution reports.