Improving Outcomes in Government through Data and Intelligent Automation

Michael Peckham, Acting CFO and Director of the Financial Management Portfolio for the Program Support Center, U.S. Department of Health and Human Services, Alka Patel, Head of Ethics Policy for the Department of Defense (DoD) Joint Artificial Intelligence Center (JAIC), and Jennifer Edgin, Assistant Deputy Commandant for Information, Headquarters Marine Corps, all provided specific examples of how IA, AI, and Blockchain have transformed their workflows to better achieve their mission.

Successful Adoption of Intelligent Automation in Government: Lessons from Disaster Management and Response Efforts at the Departments of Defense and Energy

Pressure to do more with less, improve efficiency and reduce cost while meeting citizen needs is challenging government agencies. Intelligent Automation (IA) meets this challenge by transforming work while enabling the workforce to perform more effectively and efficiently.   Powered by artificial intelligence (AI) as part of an integrated platform -- which also includes Robotics Process Automation (RPA), analytics, process management, and digital strategy – IA can improve how federal agencies operate internally and serve customers externally.

New Research Report Recipients

The Center is pleased to announce our latest round of stipends for new reports on key public sector challenges, which respond to the priorities identified in the Center's research agenda. These reports will add great insight to the Center’s content, intended to stimulate and accelerate the pro­duction of practical research that benefits public sector leaders and managers. We expect the following reports to be published later this year.

Promoting an Innovative Workforce Through DevSecOps

Guest blogger:  Matt Gordon, Managing Consultant, IBM Global Business Services

A Peaceful Transfer of Power is the Foundation of Good Government

This weekend, I dropped my daughter at the airport for a return flight to college after a month-long break.  We talked about what she might do if she encountered anyone acting problematically given this week’s tragic and unprecedented actions on Capitol Hill, but I assumed this would be a hypothetical warning.

Successful Adoption of Intelligent Automation in Government: Insights from HHS’ ReImagine Grants Initiative

As government agencies strive to improve service by implementing advanced technologies, how that data informs strategy and business decisions represents a critical element of success.  The IBM Center for The Business of Government and the Partnership for Public Service recently hosted five virtual panels on this subject, focused on readying agency data by using artificial intelligence and other technology solutions.  These sessions focused on detecting and addressing agency data quality issues that might stem from bias or inaccuracy, and on addressing barriers to data sharing within and acr

The essential role of government in vaccine management

Blog Author:  Hannah Frey, IBM Client Executive, City of New York, IBM Global Markets
Blog Contributor:  Tim Paydos, Vice President & General Manager, Government Industry, IBM Global Markets

We now know much more about the virus, and the science of medicine has made great strides both in treating infection and preventive vaccines. However, developing and manufacturing a vaccine does not mean that we are yet out of the woods.

Driving Data With Emerging Technologies: Insights from GSA and DOD

As government agencies strive to improve service by implementing advanced technologies, how that data informs strategy and business decisions represents a critical element of success. The IBM Center for The Business of Government and the Partnership for Public Service recently hosted the first of two virtual panels on this subject, focused on readying agency data by using artificial intelligence and other technology solutions.

A “Tomorrow Ready” Strategy for Government Technology

Blog Author:  Fletcher Previn, IBM Chief Information Officer

Agile Government: Enabling Successful Action

Today, governments around the world are leading response and recovery efforts to numerous crises, both immediate from the COVID-19 pandemic and long-term such as environmental sustainability. Effective strategies to address these urgent issues must move beyond conventional means of government action, often characterized by bureaucratic hurdles, slow funding streams, and lack of interchange with the public being served by government.

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Executive Director
IBM Center for The Business of Government
600 14th Street, NW
Second Floor
Washington, DC 20005
United States
(703) 627-5108

Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors and Chair of the Policy Committee for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, and Member of the American University IT Executive Council. Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and an Adjunct Associate Professor with the U of Texas LBJ School of Public. He is also a three-time member of Cyber and Cloud Computing commissions with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues.

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.