Anthony M. Townsend

Anthony M. Townsend

Submitted by on Tue, 03/27/2018 - 15:52
Anthony M. Townsend, Ph.D., is an Assistant Professor of Management at the University of Delaware. He learned his M.S. and Ph.D. in organizational behavior and industrial relations from Virginia Tech, and his B.A. in English from the University of Virginia.
 
Dr. Townsend’s research interests include teamwork and technology, and the role of technology in organizations.

Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies

Submitted by on Thu, 03/12/2009 - 20:00

This report determines critical challenges facing state employment agencies with regard to their use of communications and information technologies and identifies current best practices that address these challenges. When information and communications technologies are effectively transferred into employment commission functions, the possibility exists to radically improve commission service while at the same time reducing the costs of agency operations.

Associate Professor of Management
Iowa State University Department of Logistics, Operations, and MIS
Arnes, IA 50011
United States
294-7834

amt@iastate.edu

Anthony M. Townsend, Ph.D., is an Assistant Professor of Management at the University of Delaware. He learned his M.S. and Ph.D. in organizational behavior and industrial relations from Virginia Tech, and his B.A. in English from the University of Virginia.
 
Dr. Townsend’s research interests include teamwork and technology, and the role of technology in organizations. His articles have appeared in numerous scholarly and applied journals, such as Communications ofthe ACM, Information Systems Research, Industrial Relations, Journal of International Business Studies,Journal of Labor Research, Public Personnel Management, and Academy of Management Executive.
 
Dr. Townsend was also awarded (along with co-author Dow Scott) the 1994 Yoder-Heneman Award for human resources research by the Society for Human Resource Management. In addition to his scholarly work, Dr. Townsend has worked with a number of Fortune 500 firms and continues in an active consulting practice.