Priorities and Principles for Performance

Chief Performance Officer Jeff Zients debuted before an audience of federal managers yesterday at the Excellence in Government Conference 2009, recapping what he has seen and learned during his “listening tour” of the government in his first 100 days in office.

Citizen Engagement: GSA Update

While there’s been little open discussion in recent days about the progress of President Obama’s Open Government Directive, the General Services Administration’s quarterly “Intergovernmental Solutions” newsletter has dedicated its latest issue to describing dozens of examples of how citizen engagement is increasing in government – federal, state, local, as well as other countries. It is worth reading!

My Mission Statement

Happy New (Fiscal) Year 2010!

Have you made your New Year's Resolution yet? If not, here is an idea . . .

When I was working for Vice President Gore’s National Partnership for Reinventing Government in the 1990s, we were encouraged to craft personal mission statements.

My personal mission statement for more than a decade has been to “help create a government that is results-oriented, performance-based, citizen-focused, and collaborative in nature.”

New Transparency: Recovery.Gov

There were lots of complaints that the initial Recovery.Gov website was not very helpful. That’s changed. The newly-refreshed website now has lots of new ways of finding and looking at information that is due to pour in next month when the first quarterly reports are due from about 90,000 sources.

Government Executive’s NextGov reporter, Aliya Sternstein provides a good review:

Creating Spirit Communities

No, this isn’t an early Halloween blog! I had the privilege of sharing lunch with Harvard Business School’s legendary

Rosabeth Moss Kantor last week during her whirlwind tour of DC where she is promoting her latest book: “SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good.”

Cross-Agency Collaboration: A Case Study of Cross-Agency Priority Goals

Congress granted the executive branch the authority to establish and implement cross-agency initiatives, via the Government Performance and Results Act (GPRA) Modernization Act of 2010. That law, among other things, requires the Office of Management and Budget to designate “Cross-Agency Priority Goals” for a small handful of mission-support and mission-related areas, covering a four-year period, along with the designation of a goal leader and the requirement for quarterly progress reports.

Interagency Performance Targets: A Case Study of New Zealand’s Results Programme

New Zealand has been a beacon for government reforms for almost three decades. While the New Public Management Reforms of the late 1980s made agencies more efficient and responsive, they also created a new problem; agencies struggled to organize effectively around problems that crossed agency boundaries. New Zealand undertook a new round of reform in 2012 to address ten important and persistent crosscutting problems.

Effective Leadership in Network Collaboration: Lessons Learned from Continuum of Care Homeless Programs

The authors collected data from a survey of 237 homeless program networks across the nation, as well as in-depth reviews and interviews of four CoC homeless networks in three states. While this report focuses on homeless networks, its findings and recommendations are applicable to networks in all service delivery areas.

New Tools for Collaboration: The Experience of the U.S. Intelligence Community

The purpose of this report is to learn lessons by looking at the use of internal collaborative tools across the Intelligence Community. The initial rubric was tools, but the real focus is collaboration, for while the tools can enable, what ultimately matters are policies and practices interacting with organizational culture. It looks for good practices to emulate. The ultimate question is how and how much could, and should, collaborative tools foster integration across the Community.

Using Innovation and Technology to Improve City Services

In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

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