Reports
This report focuses on how leaders in Australia, one of the world’s largest and most diverse nations, are adapting their approach to delivering services effectively and efficiently, in an agile fashion that leverages digital technology and builds public trust.
Over the past 60 years, obstacles to homeownership have limited the ability of Black Americans and other communities of color to create wealth, and have had negative impacts on health and well-being.
Based on our recent research and perspectives shared by current and former government, academic, and nonprofit leaders, this special report identifies eight strategies for transforming government in the years to come.
by Ines Mergel
Thursday, October 6, 2022
The report makes recommendations to help governments to work together and with external partners to build competencies for redesigning public services in a way that benefits the users of those services.
by Jane Wiseman
Thursday, September 8, 2022
Our Center and many others have written numerous reports about government innovation, including how new innovation roles have focused on technology, data, and digital goals Innovation and data teams have been in place in cities for a decade, and more recently in state and federal government.
As the COVID-19 pandemic has evolved, multiple studies and reports have documented that Black Americans and other people of color are at higher risk of adverse health outcomes.
The need to improve the customer experience for those seeking assistance from the federal government has long been acknowledged.
by John Whitley
Thursday, June 9, 2022
With a budget of over $700 billion per year, the U S Department of Defense (DoD) represents the largest discretionary spending agency in the federal government
The IBM Center for The Business of Government collaborated with the Institute for Business Value to convene a series of roundtables of experts and stakeholders to reflect on the future of AI in defense.
The federal government has long recognized the importance of deriving actionable insights from curated data to inform policy development, measure progress, and judge effectiveness of government programs.