Using Online Tools to Engage – and be Engaged by –The Public

Submitted by on Mon, 05/16/2011 - 10:56
Reports
PDF icon Using Online Tools to Engage The Public.pdf
Matt Leighninger
While all federal agencies have developed “open government plans,” many managers find themselves unfamiliar with what tactics and tools work best, under different scenarios.

Mr. Leighninger’s report begins to pull back the veil on how the various online engagement tactics and tools can be used, and when they work best.  

His report describes common scenarios where public managers may find themselves needing, or using, public input.  He describe a mix of ten different tactics managers may find useful for engaging the public online and highlights over 40 different technologies in use today to support those kinds of engagements.

This report is a bit of an experiment for us, as well.   For the first time, we have created both a hard copy and an electronic interactive version. The hard copy version of this report (which you can order for free) can be a valuable reference for managers at all levels of government.  We hope the online version of this report becomes a ready resource that both  we will be adding to over time, based on evolving best practices.