Success Factors for Implementing Shared Services in Government

This report assesses the lessons learned from government organizations that have successfully implemented shared services and recommends best practices for those considering doing so.

The results on shared services are particularly important as shared services is rapidly becoming the norm for many business processes in the private sector. The use of shared services often results in cost savings of 30 percent or higher, coupled with improvements in user satisfaction. Shared services permits organizations to operate at greater economies of scale with improved business rules, while ensuring greater user satisfaction through a strong governance framework, metrics, and benchmarks.

Market-Based Government