From E-Government to M-Government? Emerging Practices in the Use of Mobile Technology by State Governments

Adding to our expanding knowledge base and understanding of e-government, this report focuses on the potential of m-government (the use of mobile technology) to improve and enhance government services. The report broadly defines m-government as government's efforts to provide information and services to public employees, citizens, businesses, and nonprofit organizations through wireless communication networks and mobile devices such as pagers, PDAs, cellular phones, and their support systems. Through case studies of best practices in m-government and two surveys, this report finds that mobile technologies can dramatically improve the delivery of emergency and public safety services. texas, tx Technology and E-Government